Support 支持
Getting started
Sketella works without an account. Just type, speak, snap a photo, or share email content — and confirm the proposed event. Our onboarding walks through the main input methods and the four AI capabilities (add / check / edit / delete) on first launch.
Voice input not working?
Voice input requires Microphone permission and an active internet connection (transcription happens via a real-time service). If voice fails:
• Check iOS Settings → Privacy & Security → Microphone → Sketella is enabled.
• Verify Wi-Fi or cellular is on. Voice does not work fully offline.
• Long-press the mic button to retry — the transcript appears live as you speak.
Photo recognition not extracting events?
Photo OCR is a Pro feature. The AI looks for date markers (①②③ / 1./2./3. / 一、二、三 / explicit dates) and time references in the image. If extraction misses events:
• Make sure text in the photo is legible and not heavily obscured.
• Try cropping to the relevant section before importing.
• Sometimes a longer document with mixed content (e.g. legal text plus event dates) confuses the model — split into smaller crops.
Sharing from Mail or Gmail
Open an email that contains schedule details, tap the system Share button, choose Sketella, then tap Open Sketella. The app imports the shared content and shows a proposal for you to review.
If sharing doesn't trigger an event:
• Confirm the email actually contains a date and time. Marketing emails without a specific event are skipped.
• Use the iOS Share sheet from Mail, Gmail, Outlook, or another app with a Share button.
• Open Sketella from the share extension within 5 minutes so the saved content does not expire.
Calendar / Reminders permission denied
Sketella needs calendar (and optionally reminder) permission to write events on your behalf. If you initially declined and want to grant it now:
iOS Settings → Privacy & Security → Calendars → Sketella → toggle on. Then restart the app.
Subscription & refunds
Sketella Pro subscriptions are billed by Apple. To cancel: iOS Settings → tap your name → Subscriptions → Sketella Pro → Cancel.
Refund requests are handled directly by Apple via reportaproblem.apple.com. We do not have access to your billing details and cannot issue refunds on Apple's behalf.
Found a bug or have feedback?
Email us at [email protected] with steps to reproduce. Screenshots and the affected event date help a lot. We read every message.
快速上手
Sketella 无需注册账号。直接打字、说话、拍照，或者从邮件应用分享内容——然后确认提议的事件即可。首次启动时引导会带您过一遍主要输入方式和四种 AI 能力（加 / 查 / 改 / 删）。
语音输入不工作？
语音输入需要麦克风权限和稳定的网络连接（识别由实时服务完成）。如果语音失败：
• 在 iOS 设置 → 隐私与安全 → 麦克风 中确认 Sketella 已开启。
• 检查 Wi-Fi 或蜂窝网络是否打开。语音不能完全离线工作。
• 长按麦克风按钮重试——转录结果会随您的语音实时显示。
拍照识别没有提取出事件？
拍照识别是 Pro 功能。AI 会在图片中寻找日期标记（①②③ / 1./2./3. / 一、二、三 / 明确日期）和时间引用。如果未识别出事件：
• 确认照片中文字清晰、未被严重遮挡。
• 尝试将相关区域裁剪后再导入。
• 有时较长的混合内容（如法律条款 + 事件日期）会混淆模型——拆分为更小的截图试试。
从 Mail 或 Gmail 分享
打开包含日程信息的邮件，点击系统分享按钮，选择 Sketella，然后点击 Open Sketella。应用会导入分享内容，并展示可核对的事件提议。
如果分享后没有触发事件：
• 确认邮件确实包含日期和时间。不含具体事件的营销邮件会被跳过。
• 从 Mail、Gmail、Outlook 或任何带分享按钮的应用使用 iOS 分享面板。
• 请在 5 分钟内从分享扩展打开 Sketella，避免已保存的内容过期。
日历 / 提醒事项权限被拒绝
Sketella 需要日历（以及可选的提醒事项）权限来代您写入事件。如果您最初拒绝了并想现在授权：
iOS 设置 → 隐私与安全 → 日历 → Sketella → 开启。然后重启应用。
订阅与退款
Sketella Pro 订阅由 Apple 计费。取消方式：iOS 设置 → 点击您的姓名 → 订阅 → Sketella Pro → 取消订阅。
退款请求请直接通过 reportaproblem.apple.com 联系 Apple 处理。我们无法访问您的账单详情，也无法代 Apple 发起退款。
发现 bug 或有反馈？
请发邮件到 [email protected]，附上复现步骤。截图和相关事件日期对我们排查很有帮助。我们会查看每一条反馈。